Customer reviews

Published on:
4.5/5
Comme toujours, un excellent séjour!
Price 4/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
as usual I have an excellent stay and a very friendly, welcoming and smiling treatment.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.8/5
we had a very pleasant stay. All the staff were super polite and could not do enough for us Thanks
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.5/5
Je suis très contente
Price 4/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4/5
Très agréable. Bon accueil
Price 4/5
Room 4/5
Location 5/5
Cleanliness 4/5
Service 4/5
Published on:
4.83/5
Très bonne service et ambiance
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.71/5
Superbe séjour. Très bonne acceuil.
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
Comme d'habitude : excellente.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.83/5
Parfaite agreable avec du personnel tres atentif
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.67/5
Agréablement surpris mais chambre trop chauffée
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.83/5
always great staying at Cigogne
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
excellente experience globale
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.71/5
Trés bon séjour dans un établissement de grande qualité trés bien situé au cœur de Genève
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
3.6/5
Overall. Some good, some bad. I reserved the hotel because of the excellent location and that was affiliated with the Relais chain. I booked 6 days in advance. We were up in the Alps, and decided we wanted to ski one more day, so we called and tried to cancel the reservation. We were told it was a 48 hour cancellation policy, and we couldn't cancel. (i called about 36 hours ahead, it was early the day before) I have never heard of a 48 hour policy, and the guys wouldn't budge so we skipped skiing and came to Geneva. The highlight of the stay was when we got there, and the bellman came out, walked over, and just took our car and handled the bags. It was a great welcome, very much appreciated. The next day, they had the car all setup and parked, right in front, ready to go, on time. I'd expect all that from a 5 star hotel, but he just handled it well. The room was big, the bathrooms (there were two in our suite) were new and beautiful. It had a nice view, it was a cool layout, with an upstairs/downstairs setup. The room was pretty worn out though. The furniture was old and worn, the carpet was old, the worst was the bed was lumpy, and the pillows were awful. For a 5 star hotel @ 500 a night that was an amazingly bad bed. Those should be replaced immediately.
Price 2/5
Room 2/5
Location 5/5
Cleanliness 5/5
Service 4/5
Published on:
4.33/5
Very friendly and helpful staff, especially at the Front Desk. Will certainly be recommending the hotel to others!
Price 4/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
Excellent service and location.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
Comme d'habitude un excellent séjour! Merci pour un accueil chaleureux digne d'un Relais & Châteaux.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.43/5
Nous connaissions l'hôtel depuis longtemps mais c'est la première fois que nous avons l'occasion d'y séjourner. L'expérience a été très bonne, nous avons apprécié le service de voiturier très pratique, et le charme de la décoration. A noter que nous sommes clients des Relais et Châteaux depuis les débuts de la chaîne.....comme clients privés ( et pas pour affaires)
Price 4/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 4/5
Published on:
2.83/5
OK.Satisfactory but not very good .
Price 3/5
Room 3/5
Location 4/5
Cleanliness 2/5
Service 3/5
Published on:
5/5
Very pleasant and good value.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.83/5
Très satisfaisante, un service de qualité et un personnel qualifié chaleureux et toujours disponible
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.43/5
I'ma regular client and always stay at your hotel when in Geneva. very comfortable with excellent location and very friendly and helpful staff
Price 3/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.67/5
Experience tres plaisant. Les chambres sont tres agreables. Le personel top.
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.17/5
Very good! Would have appreciated some warm breakfast (e.g. boiled eggs) as part of the room price
Price 4/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 4/5
Published on:
3.5/5
6/10 very good locatıon though
Price 3/5
Room 3/5
Location 5/5
Cleanliness 3/5
Service 3/5
Published on:
4.86/5
Mon séjour parmis vous! à été fort sympathique! Une tès belle experience pour une genevoise! Une très belle chambre, Un accueil avec le sourire de toute l'équipe. le gout du détail: j'ai adoré la caisse enregistreuse dans l'entrée :-) ma soirée accompagnée de votre menu au top! Comment s'évader de notre stress de la semaine! et en restant dans notre belle ville :-)
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.5/5
Everything was excellent, really nice room, excellent service, fantastic location except breakfast which was really poor, especially comparing to the overall experience in the hotel.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.5/5
Aucune surprise, je viens régulièrement, avec plaisir
Price 4/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.29/5
Excellent location and service
Price 3/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.17/5
C'etait une experience tres agreable !
Price 3/5
Room 4/5
Location 5/5
Cleanliness 4/5
Service 5/5
Published on:
4.67/5
LA CHAMBRE ETAIT TRES CHAUDE, A PART CELA TOUT ETAIT BIEN
Price 5/5
Room 4/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
Très satisfait de ce court week-end, une bonne expérience ! Le magnifique salon et sa cheminée donnent envie de revenir pour y prendre un thé et un dessert !
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.67/5
Très bon séjour, la chambre mériterait d'être un peu plus cosy dans sa décoration. Je reviendrais. Jean-Olivier Despres
Price 5/5
Room 3/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.67/5
très bonne, nous reviendrons
Price 3/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
Bel accueil. Très agréable d'avoir quelques chocolats, fruits et surtout une bouteille de champagne pour vous accueillir. Merci beaucoup pour cette belle attention. La suite était très confortable et très calme.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
3.83/5
bon séjour tres bon service
Price 3/5
Room 4/5
Location 4/5
Cleanliness 4/5
Service 4/5
Published on:
4.43/5
It was Very good. Good location and service
Price 2/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.86/5
Très belle soirée et nuit lors de mon bref passage à Genève
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.67/5
Très bonne expérience, très joli hôtel, très bel ameublement, très jolis tableaux Nous avons connu votre hôtel car il apparaît dans le film "l'insoutenable légèreté de l'être" tourné en 1988
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.33/5
Chaleureux et très calme...
Price 4/5
Room 5/5
Location 5/5
Cleanliness 4/5
Service 4/5
Published on:
4.17/5
bon accueil calme et raffiner
Price 4/5
Room 5/5
Location 5/5
Cleanliness 4/5
Service 4/5
Published on:
4.33/5
La réception est agréable, et très professionelle. La salle d'eau est rénovée et le choix des carrelages et de tous les appareils est judicieux. Seul bémol; le bruit de la rue, ramassage des poubelles et le tram. Le personnel est très attentionné, et l'atmosphère est donc conviviale. Bravo
Price 4/5
Room 4/5
Location 4/5
Cleanliness 5/5
Service 5/5
Published on:
4.33/5
Satisfaisante ; si je reviens à Genève , je descendrai dans votre hôteL.
Price 4/5
Room 4/5
Location 5/5
Cleanliness 4/5
Service 5/5
Published on:
4/5
Globalement très bien.
Price 4/5
Room 4/5
Location 4/5
Cleanliness 4/5
Service 4/5
Published on:
4.83/5
Particulièrement agréable.
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.17/5
Bonne localisation Agréable
Price 4/5
Room 4/5
Location 5/5
Cleanliness 4/5
Service 4/5
Published on:
4/5
Très bon restaurant, mais hôtellerie et petit déjeuner décevants, et mesquineries comme le lit bébé à 45frs. Quelques détails "cheap" comme le bouton de l'ascenseur non intégré au mur (et une cabine très 70s). Personnel très agréable.
Price 3/5
Room 3/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
5/5
the hotel was magnificent. the staff was extremely helpful qand kind and assisted quite a bit when my son had a bout with stomach flu. thank you to all and looking forward to next visit
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.67/5
Très bonne. Merci à l'excllente équipe.
Price 5/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Published on:
4.86/5
Excellent Hôtel..Dès l'arrivée la réception vous accueil avec un sympathique sourire, l'entrée dans la petite suite est impressionnante, Grand lit à baldaquin, espace, vue sur la charmante place, 2 télévisions,douche extraordinaire, bref, grand confort, vous regrettez de partir... Il faut ajouter la gentillesse du service et la qualité des mets. Bravo la Cigogne
Price 4/5
Room 5/5
Location 5/5
Cleanliness 5/5
Service 5/5
Reviews certified by
Guest reviews - Hôtel de la Cigogne
Number of reviews : 50
4.5/5
Evaluation criteria
Restaurant 4.5 / 5.0
Breakfast 4 / 5.0
Room 4.6 / 5.0
Service 4.8 / 5.0
Cleanliness 4.8 / 5.0
Bar 0 / 5.0
Location 4.8 / 5.0
Price 4 / 5.0